Shipping Information

We use Courier Post as our carrier of choice.

 

How long does it take for my parcel to arrive?

Non Rural: Typical delivery is "Overnight"

Rural: Typical time frame to "hand over" to your rural postie is overnight, depending upon the posties cycle as they do not deliver every day, it should be delivered to you on the posties next cycle, please allow a few extra days for rural.

 

What does OVERNIGHT mean?

  • "Overnight" This means it should be delivered the following "business day" from the day it was collected from Arty Farty, not the day you placed your order.

  • Collection from Arty Farty:  If you purchase with your credit card / debit card or do an internet bank transfer with ASB - your payment is instant and your parcel will be prepared and booked for the courier pick up asap and should be collected on the drivers next "cycle"

  • Courier Cycle: Courier Post will typically collect from Arty Farty twice a day if requested, a morning cycle and afternoon cycle.  Our current courier driver comes to do my pickups in the morning around 10am.  His afternoon cycle fluctuates.  But the cutoff for the afternoon collection is 1pm.  If I do not book him in the afternoon before 1pm, he will not come until the next morning.

  • How do I know when it will be collected from Arty Farty?

  • Example 1 - If you place your order after hours Monday evening and pay via credit/Debit card or deposit through ASB internet banking, I will prepare your parcel first thing in the morning on Tuesday and it will go out on Tuesday Mornings courier pick up cycle.  Your parcel should arrive to you the next business day which would be Wednesday.

  • Example 2 - If you place your order after hours Monday evening and deposit through internet banking (non ASB), I will prepare your parcel first thing in the morning on Tuesday and check to see if your payment has cleared, this quite often happens around 11 am which means we miss the couriers morning cycle and it should go out on Tuesdays afternoon cycle, but again the parcel should arrive to you on Wednesday.

  • Example 3 - If you place your order during the day on Friday or during the weekend and deposit through internet banking (non ASB).  I will prepare your parcel over the weekend or first thing in the morning on Monday and check to see if your payment has cleared, this quite often happens around 11 am which means we miss the couriers morning cycle and it should go out on Mondays afternoon cycle, your parcel should arrive to you on Tuesday

  • Keep in mind internet banking can slow the process down depending upon how fast the payment clears, some banks do not clear the following business day until the afternoon which means we miss the afternoon cycle and it needs to wait for the following days morning cycle.

 

How do I know if I am rural?

Typically if you live on the outskirts or sometimes a small remote town there is a good chance you are rural - the whole township of National Park for example is rural.

If you are unsuare please enter your address on NZ Posts website as Courier Post/NZ post share the same delivery database

https://www.nzpost.co.nz/tools/address-postcode-finder

A rural address will state "this address does not recieve Postal Mail" or  The address will update to include the RD route number i.e   RD1 Whangarei or RD2 Startford etc.

Either of these options indicated you are RURAL.

 

Shipping Pricing Options:

We have several shipping options so please check carefully when you are checking out

  • Non Rural - If you do not live at a rural address, select this option.  Pricing starts from $4.50

  • Eco Friendly - Non Rural - as above for Non Rural.  Pricing starts from $5.50

  • Rural - If you have checked the NZ Posts website and it says "this address does not recieve NZ post Mail" or it updates your address to include and rural delivery address. i.e   222 State Highway 15, RD1, Somewhere in NZ.  YOU ARE RURAL.  Pricing starts from $7.50 ($3 surchage for rural deliveries)

  • Eco Friendly - Rural - As Above for Rural.  Pricing starts from $8.50 ($3 surchage for rural deliveries)

  • Customer to Collect - If you live local or the product is marked as "Customer Must Pickup" then this is the option you can select if you wish to collect or you are collecting a product containing Aerosol Cans or similar

 

What is the ECO FRIENDLY option?

Depending upon the products ordered, we will packaging your parcel in as much "Eco Friendly" material as possible.  We will use WrapPak and Compostable Courier Bags

Examples of parcel types,

  • If you ordered a handful of posca pens, this would be either packaged into a small 'posca' box (the one the pens are supplied in if there are 10 or 12 odd pens) or wrapped in WrapPak and then will be put into a compostable courier bag.

  • If you parcel is a bit more delicate it will be protected with WrapPak and will most likely be packaged and then padded with WrapPak or similar void fill and put in a cardboard box.

  • If a cardbox box is use it will still have plastic tape to close the box.

  • The advantage to WrapPak is the majority of the time no cellotape is needed as it "grabs' on to itself.

  • The only downside to the ECO FRIENDLY option is that the products cost quite a bit more than plastic based products, so instead of putting the overall shipping prices up, we have added $1 to the eco friendly option to cover the cost of the WrapPak and Compostable Bags.  When these products start to become cheaper and compare to plastic courier bags and bubblewrap, we will most entirely to eco friendly products. 

 

What is WrapPak?

A paper "Voil Fill" prodcut - think of a product that is 100% paper and replaces bubble wrap - it creates voids to give the product a cushion of air without any plastic

When checking out, please choose the shipping options carefully.  If your address is rural and you havent selected the right shipping option, you will be emailed with a few options but this will slow you parcel down and typically it seems to slow it down by 2 business days

 

Any questions or you are unsure - send us an email

WrapPak Protective Packaging
WrapPak Protective Packaging